![]() Usually, changes can be made by users who have little technical ability, a simple drag and drop web interface is often all that is required to configure advanced and straightforward call handling flows. Hosted PBX solutions are controlled via a web portal. Various issues associated with on-site PBX deployments, which could interrupt your business processes, will no longer become an issue with a hosted PBX deployment: high licensing costs, power failures, hardware failures, line cards, office fire or flooding, power costs and more. A high degree of flexibility and scalability are possible with hosted PBX solution, with a considerable benefit being the support for a remote workforce without the need for sizeable interconnecting network fees to and from head offices. Minimal on-site equipment is needed, you can use an app on a smartphone to receive and make calls, desktop handsets connected directly to your internal office network, or diversions to external numbers. It will remove the need from expensive maintenance contracts or internal staff required to manage the solution, which is common with the legacy-based on-site PBX deployments. This is seen as an advantage as calls made via SIP Trunks are usually a lot cheaper than the legacy-based PSTN and ISDN line services offered.Ī hosted PBX solution has a little initial cost of deployment and capital expenditure. This differs from a SIP Trunking solution as this is primarily used for call termination and in a nutshell, replaces the need for telephone lines to be physically connected to your on-site PBX system. A VoIP provider can maintain the equipment needed for you to connect all your devices, resulting in a stress-free setup, with only an internet connection required in your office to place and receive calls. is no longer a problem and can be conducted from any place in the world through a web-based interface. Managing commonly used PBX features such as call routing, voicemail, interactive voice menu, queues, etc. Thus there are no requirements to obtain and set up additional hardware on your office premises, reducing the initial cost substantially. A VoIP provider can handle all the technical aspects. Maintaining the cloud PBX usually is the responsibility of the service provider, who will be in charge of updates, bug fixes, network maintenance and more. A hosted PBX solution is housed inside a VoIP service provider data centre premises, meaning it is a cloud-based service. The main difference is in the deployment of the Private Branch Exchange (PBX). In this article, we will look at two similar yet different options: SIP Trunking and a Hosted PBX solution, and try to make sense of pros and cons each has to offer. ![]() ![]() Such internet-based systems also grant various customisation station tools which old telephone service could not deliver.įor many people, without a technical background, it might be challenging to make sense of everything VoIP has to offer. It is well-known for a good reason, as VoIP modernises communications and provides significant expense reductions. Voice over Internet protocol is rather popular among businesses and various other consumers right now, being a modern-day telecommunication solution. What are the differences between a hosted PBX solution and a SIP Trunk? ![]()
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